What to Expect When You're a Patient The physicians, nurses and staff at Memorial Cancer Institute are on your side every step of the way in your fight against cancer, and we want your experience here to be as positive as possible. Your First Appointment Make a list of important events in your medical history and your family history of cancer and bring it with you Make a list of questions you have and bring it with you Bring your insurance card and your co-pay information Bring a written referral from your primary care provider or specialist, if you have one Bring reading materials, music or other items you enjoy. In order to deliver the most personalized care, your first visit will likely take between two and four hours. We will always keep you informed of where you are in the visit process. Bring a friend or loved one along for company and support. Not only is it nice to have someone to talk to while you wait, but you’ll also receive a lot of information at once. It’s helpful having someone else to listen, take notes and ask questions. Memorial Cancer Institute’s approach to care is comprehensive and multidisciplinary. Guided by our commitment to patient- and family-centered care, we care for the whole patient — physically, emotionally and psychologically. It means we bring together experts from every area of cancer care to work together against your cancer. What should you expect at Memorial Cancer Institute? Expect a whole institute on your side, ready to fight your cancer with you every step of the way.