Our Approach

Patient- and Family-Centered Care

Patient- and family-centered care (PFCC) is a way of thinking about the relationships between patients, their families and the people who provide healthcare services. The patient- and family-centered care model is based in the belief that healthcare services can be improved by building more effective partnerships among health care providers, patients and families.

How Does PFCC Differ from Other Health Care Services?

Health care service that is truly patient- and family-centered includes:

  • Understanding and respecting patients' cultural traditions, their personal preferences and values, their family situations and their lifestyles
  • Giving patients and their families the opportunity to make choices about many aspects of their care and the healthcare service delivery process
  • Involving patients and their loved ones as part of the care team, collaborating with healthcare professionals in making clinical decisions about their healthcare services
  • Putting responsibility for important aspects of self-care and monitoring in patients’ hands – along with the tools and support they need
  • Ensuring that transitions between providers, departments and healthcare settings are respectful, coordinated and efficient
  • Input from Patient and Family Advisory Councils

Why Is Memorial Healthcare System Committed to PFCC?

Patient- and family-centered care is a philosophy of healthcare that we believe best serves the needs of our patients and their families, our employees and our physicians.

What Kinds of PFCC Resources Does Memorial Healthcare System Provide?

Memorial Healthcare System has Patient and Family Resource Centers that provide practical, beneficial health-related information, hospitality services and community information and support. These resource centers, as well as many of our hospital policies, have been created with direct input from our Patient and Family Advisory Councils.

Why Should You Become a Patient and Family Advisor?

Because you are a consumer of healthcare services, your observations and ideas about what does and doesn't work for you and your family are powerful tools for enhancing the quality of Memorial Healthcare System. As a member of a Patient and Family Advisory Council, you can help us design programs and services that meet real health care needs as patients and families define them. Learn more about Patient and Family Advisory Councils.

More Information About Patient- and Family-Centered Care

For general information about the philosophy and practice of patient- and family-centered care, visit the Institute for Patient- and Family-Centered Care.