Billing, Insurance and Financial Assistance
Pay Your Bill
You can make a one-time payment as a guest or create an account to set up a payment plan. Learn how to pay your bill.
How We Bill Your Insurance and You
About 5 days after your visit we will send your insurance company a bill for the services you received. You may receive a letter from your insurance or from us if your insurance company is requesting additional information from you. Please respond to your insurance company at the number they provide or to our team at 954-276-5501. If you do not update the information with your insurance company or call us with the correct information within 30 days you will be responsible to pay the bill.
If your insurance does not pay our claim correctly, we will file an appeal. This process can take a very long time. If your insurance company has determined you are responsible for a portion of the bill we will send you a statement for that patient responsibility during the appeal process.
After your insurance pays, or if you do not have insurance, we will send a statement for the amount identified as patient responsibility - this is the amount you owe. If you have any questions about your bill, would like to get a detailed list of all charges, make payment arrangements or apply for financial assistance you can email us at MyBill@mhs.net 24/7; we will usually respond within one business day. You can also call us at 954 -276-5501. We are open Monday through Friday from 9am to 7pm and Saturday from 9am to 1pm. Our team will assist you with whatever questions you may have.
Bills for doctors are not included in our hospital bills. Some of our healthcare providers may not accept the same insurance or HMO plans as our hospital system. You may request a personalized estimate of charges from our hospital and your healthcare providers by contacting each healthcare provider to see if they accept your insurance or HMO. See a list of physician groups that charge separately from the hospital.
Pricing and Billing at Memorial Pembroke 24/7 Care Center
Memorial Pembroke 24/7 Care Center bills as an Emergency Room. Read our billing information.
Apply for Financial Assistance
Our eligibility team will help you find the financial assistance programs that are a good fit for you. Learn more about our financial assistance programs.
Price Transparency and Patient Billing
Access the pricing tool to look up the cost of services for common medical procedures at Memorial. Cost options include insured and uninsured/self-pay.
The Agency for Health Care Administration (AHCA) provides patients with information on quality and healthcare costs in Florida.
Visit AHCA online tool at FloridaHealthFinder.gov to find data on health care costs for national, state, and county prices. The state of Florida's service bundle information is a non-personalized estimate of costs for anticipated services. Actual costs will be based on services actually provided. Patients have a right to request a personalized estimate from the hospital. Memorial also provides a list of standard charges by hospital. Click here to view our charge master page.
For a more personalized estimate from Memorial Healthcare System please visit Memorial's pricing tool.