Billing, Insurance and Financial Assistance

Please read notice regarding insurance coverage for COVID-19 testing.

Pay Your Bill

You can make a one-time payment as a guest or create an account to set up a payment plan. Learn how to pay your bill.

How We Bill

About 10 days after your visit, we will send you a letter with a summary of the Hospital charges for your visit. The letter will show the billing information we used to send your claim. Please carefully review the insurance information on the letter. If it is not correct, please call our patient financial services team at 954-276-5501. We will correct the information and resend it to your insurance.

Please be aware that Doctor charges are not part of your hospital bill. The doctors who treat you will bill you or your insurance company for payment. You should call the doctor if you have any questions about their bill.

Most insurance companies pay within 30-60 days. We will wait about 60 days before sending you a statement. Please contact your insurance company if your statement does not show that a payment has been received from them. Your insurance company may need information that only you or your doctor can provide before they are able to pay. Please provide this information as quickly as possible to your insurance company so they can pay on your claim.

Once we have received a payment from your insurance company, we will check to see if they have paid the correct amount. If the amount is correct, we will send you a bill requesting payment.

If your insurance company does not pay correctly, we may file an appeal for you. The appeal process can take a very long time. In the event your insurance company corrects their payment, we will send a bill to you for any remaining balance.

If you have questions about your bill or are unable to pay any balance in full, please call our patient financial services team at 954-276-5501. They will be happy to answer any questions that you have and can also help you set up a payment plan.

Please note:
Some of our healthcare providers may not accept the same insurance or HMO plans as our hospital system. You may request a personalized estimate of charges from our hospital and your healthcare providers by contacting each healthcare provider to see if they accept your insurance or HMO. See a list of physician groups that charge separately from the hospital.

Pricing and Billing at Memorial Pembroke 24/7 Care Center

Memorial Pembroke 24/7 Care Center bills as an Emergency Room. Read our billing information.

Apply for Financial Assistance

Our eligibility team will help you find the financial assistance programs that are a good fit for you. Learn more about our financial assistance programs.

Price Transparency and Patient Billing

Access the pricing tool to look up the cost of services for common medical procedures at Memorial. Cost options include insured and uninsured/self-pay.

Check Memorial Pricing

To see how Memorial healthcare pricing compares with national and state averages, visit the Agency for Health Care Administration (AHCA) online tool at

The Agency for Health Care Administration (AHCA) provides patients with information on quality and healthcare costs in Florida.
Visit AHCA online tool at to find data on health care costs for national, state, and county prices. The state of Florida's service bundle information is a non-personalized estimate of costs for anticipated services. Actual costs will be based on services actually provided. Patients have a right to request a personalized estimate from the hospital. Memorial also provides a list of standard charges by hospital. Click here to view our charge master page.

For a more personalized estimate from Memorial Healthcare System please visit Memorial's pricing tool.