Patient & Family Experience
At Memorial Healthcare System, we are committed to safe, compassionate care centered on our patients and families. We want every patient to feel heard, respected, and supported, and we use your feedback to improve care across all our hospitals.
We Care About Your Experience
Exceptional care goes beyond medical treatment. It includes how we communicate, how we listen, and how we support you and your loved ones.
Our caregivers are committed to providing care with compassion, dignity, and respect. Whether it is explaining medications, answering questions, or helping guide you through your hospital visit, we want every patient to feel informed and supported.
If there is something we did well, or something we could improve, we want to hear from you.
Why Your Feedback Matters
Some patients may receive a post-visit survey about their hospital experience, known as the HCAHPS survey (Hospital Consumer Assessment of Healthcare Providers and Systems).
- Explanations about medications
- Responsiveness of hospital staff
- Cleanliness and quietness of the hospital
- Overall hospital experience
If you receive a survey, we encourage you to take a few minutes to complete it. Your responses help us recognize caregivers who provide exceptional care and identify opportunities to improve for future patients.
You may contact the Patient Experience team if you would like to:
- Share a compliment about a caregiver or department
- Express a concern about your hospital stay or visit
- Request assistance resolving an issue during your stay
- Provide feedback that can help us improve our services
Our teams are here to listen, support you, and work toward resolving concerns whenever possible.
If you have an urgent concern during your hospital visit or stay, please notify your nurse or care team so that they can assist you immediately.
To ensure your feedback is directed to the appropriate team, please contact the Patient Experience department at the hospital where care was received.
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Memorial Regional Hospital – Patient Experience
Phone: 954-265-5801 -
Memorial Hospital West – Patient Experience
Phone: 954-884-7100 -
Memorial Hospital Pembroke – Patient Experience
Phone: 954-883-8421 -
Memorial Hospital Miramar – Patient Experience
Phone: 954-538-4896 -
Joe DiMaggio Children’s Hospital – Patient Experience
Phone: 954-265-0853
When you contact the Patient Experience team:
- Your feedback will be reviewed by a member of our team
- The appropriate department(s) will review the feedback provided
- The appropriate follow up will take place regarding your feedback and communicated with you
If you have an urgent concern during your hospital visit or stay, please notify your nurse or care team so that they can assist you immediately.
Looking for something else?
The Patient & Family Experience team handles compliments, concerns, and feedback about your care.For MyChart or billing questions, the teams below can help you faster.
MyChart Help
Reset your password, recover your username, or get help logging in.
Call 954-276-7676 or email mychart@mhs.net.
Billing questions
Questions about your bill, insurance, payments, or financial assistance.
Email: MyBill@mhs.net
Call: 954 -276-5501 Monday – Friday, 9 am to 7 pm and Saturday, 9 am to 1 pm.
