Specialty Pharmacy

There are several ways to order a new prescription from our specialty pharmacy. These include:

• Your doctor can fax a copy of your prescription to 954-276-0006.
• Your doctor can call us at 954-276-6779.
• Your doctor can electronically send us a prescription. All you need to do is provide our pharmacy name, “Memorial Specialty Pharmacy,” to your doctor’s office.
• You can call us and request that we contact your doctor to obtain a new specialty prescription.
• Already have a prescription needing refill outside Memorial? Simply call us at 954-276-6779, give us your pharmacy information and we’ll take care of the transfer.

Medications are usually shipped with free expedited delivery within 24 to 48 hours after we receive your complete prescription. We also include additional supplies you need to administer your medications, such as sharps containers, alcohol swabs, bandages and administration gloves.

We coordinate delivery of your specialty medications to your home, your doctors’ office or an approved alternate location. If your medications require special handling or refrigeration, they will be packaged and shipped accordingly. If you’re not available to accept the package, we can arrange for it to be left at your home or an approved alternate location.

A pharmacy representative will call you to schedule your delivery at least a week before your next refill. During this call, they’ll confirm that: 

• You’re still taking the medication
• Your doctor hasn’t changed the dose
• You’re not having any unmanageable side effects 
  
  

If you need to request a refill before you hear from us, you can: 

• Login: MyChart
• Call: 954-276-6779
• Email: mhsspecialtypharmacy@mhs.net 

Patient Forms

For your convenience, below is a list of PDF forms you can download.

• MHS Privacy Notice | MHS Privacy Notice Spanish
  Learn how we protect and manage your personal medical information.
• Statement of Rights and Responsibilities of Patient
  English | Spanish

Specialty Pharmacy Welcome Packet Documents

English

• Service Agreement and Assignment of Benefits
• Service Acknowledgment
• Patient Client Satisfaction Survey
• Medicare DMEPOS Supplier Standards
• Medicare Prescription Drug Coverage and Your Rights
• Patient Concern and Complaint Form
• Medicare Assignment of Benefits and Release of Medical Records

Spanish

• Acuerdo de Servicios y Cesión de Beneficios
• Acuse de recibo del servicio
• Encuesta de Satisfacción del Paciente/Cliente
• Medicare DMEPOS Estandares Para Supliodores
• La cobertura de Medicare de las recetas médicas y sus derechos
• Formulario de Inquietudes y Reclamos de los Pacientes
• Cesión de Beneficios y Divulgación de Historia Médica de Medicare

You can reach Memorial Specialty Pharmacy 24 hours a day, 7 days a week by calling our toll-free number at 844-840-1815.

For as long as you’re a patient at Memorial Specialty Pharmacy, we’ll be at your side. Our support and resources include:

• Education: If you’re new to our pharmacy or starting a new medication, your specialty pharmacist will meet with you to discuss your treatment and answer questions. As a new patient, you’ll also receive our welcome packet with important information to help you get started. 
• Easy-to-order prescriptions: When you or your doctor send us a new prescription, we’ll fill it and send it free of charge to your home, usually within 24 to 48 hours. We’ll also include any supplies you need to go with your medications, such as sharps containers, alcohol swabs, gloves and bandages. 
• Seamless prescription refills: You can expect a call from your specialty pharmacist about a week before your next refill is due. They’ll confirm that the medication and dosage are up to date and discuss any side effects or other concerns you have about the medication. 
• Financial assistance: A representative from our patient assistance program will work with you to determine insurance coverage and explore other ways to help lower medication costs. 
• Medication management: We provide support to ensure you take your medications correctly. Your specialty pharmacist will check in with you on a regular basis to answer questions about your prescriptions. 
• Access to experts: Our specialty pharmacists are just a phone call away. If you need additional medications or changes to your prescriptions, you can take care of it all with a convenient telehealth appointment.

A Specialty Pharmacy provides injectable, oral and infused medications. These complex and costly medications usually require special storage and handling and may not be readily available at your local pharmacy. Sometimes, these medications have side effects that require monitoring by a trained pharmacist or nurse. Memorial Specialty Pharmacy Services focuses on providing these medications while offering excellent customer service and clinical support to you and your caregivers.

A member of the Memorial Specialty Pharmacy Services team will make every attempt to contact you if there is any delay with your medication delivery. However, if your delivery does not arrive by the end of the expected day, please contact us at 954-276-6779. We can track the status of your delivery with a tracking number.

A Memorial Specialty Pharmacy Services representative will notify you and your doctor if there is a drug recall that affects any of your prescriptions.

At Memorial Specialty Pharmacy Services, we have a team of pharmacists to answer your questions. They can be reached by calling 954-276-6779. We are available for you 24 hours a day, 7 days a week. Please leave your contact information with our after-hours service, and the pharmacist on call will promptly return your call.

During an emergency or disaster, our pharmacy will be available at 954-276-6779 to provide pharmacy services. If we cannot provide services from our location, we will coordinate with your health plan and other pharmacy providers to ensure you receive your medication.

Depending on the co-pay assistance organization, you may be required to pay for a portion of the copay. Also, many organizations have a maximum amount they will pay on your behalf per year; if your co-pays exceed this limit, you may be responsible for the remaining balance. Memorial Specialty Pharmacy Services will handle the billing for you. We will charge your insurance first, and then the copay assistance organization for your medication. The organization will pay the co-pay on your behalf.

Please Note: if you have been conditionally approved for co-pay assistance, you will be required to complete and return all paperwork and supporting documentation promptly. Delays may put you at risk of losing your assistance.

Make sure to carry your medication with a copy of your prescription or the bottle/container with your prescription information on it. At least two weeks before your departure, take an inventory of your medication at home. This should give you enough time to call and get another shipment delivered to your home if needed, as well as obtain any prescriptions from your doctor. If you expect to need an early refill before your trip, please call us at 954-276-6779 so we can check if your insurance will provide a vacation override (some insurance companies do not allow this). Remember to pack your medication in a secure and easy-to-reach area of your carry-on luggage only. If your luggage is misplaced, you will still have your medication. If your medication requires refrigeration, place it into a plastic bag and then into an insulated container with an ice pack.

If it is not possible for you to reach the pharmacy and you are running out or are out of medication, please contact your prescribing physician for immediate instructions. For your convenience, we’ve included emergency preparedness information in our Welcome Packet. It is very important to plan and prepare for an emergency.

If your therapy involves the use of needles, you will be given a red “sharps” container with your supplies.

You will use this container to dispose of all needles, syringes, and any other sharp objects for your care. The following simple rules will help to ensure you and your family’s safety during your therapy.

1. Never place the cap back on a used needle. Instead, place it immediately in the “sharps” container.
2. Always keep the “sharps” container out of reach of children and pets.
3. Call Memorial Specialty Pharmacy Services for a new “sharps” container before it is full. Never overfill the container, as you may be exposing yourself or a family member to a dirty needle stick. If this should occur, wash the area immediately with soap and water and call the pharmacy or your family physician as soon as possible.
4. As a backup, if you don’t have a “sharps” container available, you may use an empty laundry detergent bottle with a screw on lid for disposal of your sharp items.
5. You may dispose of your red sharps container at your local fire department or your local health department. Many counties have a program to return sharp containers.
6. A list of these counties can be found at the Florida Department of Health's Home Management of Sharps or call 850-245-4277.

Never dispose of sharp items in a glass or a clear plastic container.
Never put sharp items in a container that can be recycled or returned to a store.

Many community-based drug “take-back” programs offer the best option. At Memorial, we have drug take-back kiosks at the following locations:

Memorial Regional Outpatient Pharmacy
Memorial Regional Hospital, Medical Office Building
1150 N 35th Avenue, Suite 105 (Lobby)
Hollywood, FL 33021

Memorial West Outpatient Pharmacy
Memorial Hospital West, Medical Office Building
601 N. Flamingo Road, Suite 110
Pembroke Pines, FL 33028

Memorial Miramar Outpatient Pharmacy
Memorial Hospital Miramar, Medical Office Building I
1951 SW 172 Avenue, Suite 107
Miramar, FL 33029

We work with you from when you first submit a prescription until your patient no longer needs treatment. Together, we can improve patient access to medication and enhance clinical outcomes. Our support and resources include:

• Ease of prescription ordering: You can fax your order to us at 954-276-0006 or call and speak directly with one of our specialty pharmacists at 954-276-6779. You can also use our seamless online ordering system.
• Evidence-based patient care: We offer evidence-based recommendations to manage patients throughout their specialty drug therapy. Our pharmacists counsel patients on appropriate use, administration regimen and side effect management. We follow care plans, monitor lab values and assist physicians with dose adjustments.
• Documentation of patient interventions: We document and track all interventions in the patient’s electronic medical records. This process facilitates continuity of care by keeping all providers in the loop about the interventions their patients receive.
• Drug safety: If your patient is taking a medication required by the FDA to follow a risk evaluation mitigation strategy (REMS), our clinical pharmacy staff will coordinate it.
• Ongoing medication monitoring: We monitor specialty therapy through each patient’s electronic medical record and check it before each refill. Monitoring allows us to identify discontinued therapies, monitor dose adjustments, make appropriate changes in therapies and coordinate refill dates.
• Improved patient access: We ensure that cost isn’t a barrier to care for your patients. Our staff works with patients’ insurance coverage and connects them with financial assistance programs. 
• Financial patient assistance programs (PAP) We proactively work to obtain financial relief for all patients with out of pocket costs, through manufacturer sponsored copay programs and charitable foundations, when available and plans allowed. Free drug programs for uninsured or under-insured patients are managed through our clinic-based reimbursement specialists.
• FDA Drug Recall Website Providers, you may use the FDA Drug Recalls link to identify drug recalls in which public notification has been issued.
  FDA Drug Recalls

Memorial Home Infusion

If you care for patients who suffer from a chronic or acute condition that requires home-based medication administration, we’re here to help. Memorial Home Infusion provides comprehensive infusion therapy to Memorial adult and pediatric patients as well as eligible patients from across Miami-Dade, Broward and Palm Beach counties.

You may choose one of the following ways to submit your prescription:

• Call 954-276-6779
• Fax 954-276-0006
• E-scribe to Memorial Specialty Pharmacy at 9571 Premier Parkway, Miramar, FL 33025