Memorial Healthcare System Honored with Seven 2025 Press Ganey Human Experience Awards

Press Ganey, the global leader in healthcare experience solutions and services, has named Memorial Healthcare System a 2025 Human Experience (HX) Award® winner.

Memorial received five 2025 Guardian of Excellence Awards® for Patient Experience, recognizing sustained achievements in patient experience, employee and physician engagement and clinical quality and safety. Award recipients include:

• Memorial Physician Group, Medical Practice
• Memorial Hospital Pembroke, Emergency Department
• Memorial Hospital Miramar, HCAHPS
• Joe DiMaggio Children’s Hospital, Child HCAHPS
• Memorial Hospital West, Pediatric Emergency Department

The Guardian of Excellence Awards® honor organizations that rank in the 95th percentile or higher of Press Ganey’s performance benchmarks, reflecting consistent achievement and commitment to exceptional care.

“This recognition reflects our deep commitment to our patients and acknowledges the efforts our Memorial team members make every day,” said Shane Strum, interim CEO of Memorial Healthcare System. Delivering an exceptional experience while maintaining the highest standards of quality and safety is at the heart of what we do.”

Further underscoring its excellence in patient experience, Memorial also received two Pinnacle of Excellence Awards®, recognizing the top three highest-performing organizations within each peer group and service line:

• Joe DiMaggio Children’s Hospital, Child HCAHPS
• Memorial Hospital Miramar, Pediatric Emergency Department

Memorial Hospital Miramar earned a Guardian of Excellence Award for HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), which measures patient experience, while Joe DiMaggio Children’s Hospital received both Pinnacle and Guardian of Excellence Awards for Child HCAHPS, the pediatric version of the survey.

Press Ganey works with more than 41,000 healthcare facilities in its mission to enhance patient care and caregiver resilience to improve the overall safety, quality, and experience of care.

"This recognition reflects Memorial’s relentless pursuit of excellence,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “Their forward-thinking approach and focus on continuous improvement inspire us all. We’re proud to partner with them as we work toward a more connected, equitable, and human healthcare experience.”