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Frequently Asked Questions About Memorial MyChart

Enrollment Questions

What is MyChart?

MyChart offers personalized and secure on-line access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can:

  • Request medical appointments
  • View your health summary from the MyChart electronic health record
  • View test results
  • Request prescription renewals
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

How do I sign up for MyChart?

You can obtain a MyChart activation code from your participating MyChart doctor’s office, on your hospital discharge paperwork, or from the Memorial Healthcare System Health Information Management (HIM) Department. You can then use the activation code to create a user ID and password on the website.

Whom do I contact if I have further questions?

Your participating MyChart doctor’s office or the Memorial Healthcare System Health Information Management (HIM) Department is available if you have questions. If it is outside of normal office hours, or if you need further assistance, you may contact the Memorial Healthcare System Help Desk at 954-276-7676.

Your Medical Record

When can I see my test results in MyChart?

Your test results are usually available in MyChart within three (3) business days. Certain restrictions apply.

What kind of test results can I view in MyChart?

You will be able to receive most laboratory and radiology results. Test results for sexually transmitted disease, alcohol and substance abuse will not be available in MyChart.

Will my test results in MyChart include any notes or explanations from my participating MyChart doctor’s office?

Your participating MyChart doctor may choose to write a note to accompany your test results in MyChart.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record. To correct any inaccurate information, please contact your doctor’s (MyChart Provider’s) office regarding your doctor’s records or Memorial Healthcare System Health Information Management (HIM) Department regarding your hospital records. Your health information is reviewed and updated in your electronic medical record during each visit.

What types of messages can I send to my participating MyChart doctor’s office through MyChart?

MyChart Messaging offers you the convenience of requesting appointments, renewing prescriptions and communicating non-urgent matters.

If I send a message to my doctor, when can I expect a reply?

Generally, answers are provided within one to three business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

MyChart For My Family

Can I view a family member’s health record in MyChart?

Yes, you can. This is called proxy access and allows a parent, guardian or designee to log into his or her own personal MyChart account, and then connect to information regarding the family member. Proxy access can be used to view health records for minor children and adult patients. Complete the appropriate Proxy/Authorization form(s) and return it to your participating MyChart doctor's office or Memorial Healthcare System's Health Information Management (HIM) Department within the hospital to request access to this convenient service. You can obtain the proxy consent forms in the upper left corner of the screen under “Proxy Consent Forms”.

MyChart for a teen, aged 13-17, has a limited view of patient health information due to Florida Statute requirements regarding teen confidentiality. This is also known as “Teen View” and includes allergies, immunizations, messaging, and appointments. On your teen’s 18th birthday, the Parent Proxy view will automatically be terminated.

Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communication about another individual’s family member’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit proxy consent forms and establish his or her own MyChart account. Please click on the link in the upper left corner of the Memorial MyChart home page to download proxy forms.

After I Have Enrolled

I forgot my password. What should I do?

You may contact your physician’s (MyChart Provider’s) office to request a new, secure password. You may also click on the “Forgot password” link on the sign-in page to reset your password online.

Can you send me a new access code as I have lost it, let it expire or did not receive it?

To obtain a new access code, you must request one in person from your participating MyChart Provider’s office or the Memorial Healthcare System Health Information Management (HIM) Department.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart, and from the left menu, go to the Preferences section and select the appropriate option.

Technical Questions

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID’s, and passwords. Each person controls his or her password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your privacy policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

I was logged out of MyChart. What happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser.

My access code does not work. What should I do?

For your security, your access code expires after 60 days and is no longer valid after the first time you use it. If your code has expired, contact your physician’s (MyChart Provider’s) office or Memorial Healthcare System Health Information Management (HIM) Department to obtain a new access code. If you are having problems logging in, contact the Memorial Healthcare System Help Desk at 954-276-7676.

Is my access code my user ID?

No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 60 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

Can I access MyChart through a mobile device?

Yes, you can access MyChart through an iPhone or Android device. The mobile application has most, but not all of the MyChart functionality. You must first activate MyChart on the website prior to using the mobile application.

I am having trouble logging in. What should I do?

If you have forgotten your user ID, click here to recover it.

If you have forgotten your password, click here to reset it.

If you are having any other login issues, please contact the Memorial Healthcare System Help Desk at 954-276-7676.