How to Get Your COVID-19 Test Results and Documentation of Results

Update Regarding Test Results

We are aware of lengthy test result delays at the State of Florida’s C.B. Smith Park testing site. Memorial provides personnel to the state and National Guard to help staff the site but has no role in processing tests.

All specimens go directly to Quest Diagnostics. We have been in touch with Quest about processing tests more quickly, and Quest reports delays due to the volume of testing nationwide.

If you or someone you know is waiting for results, please self-quarantine in the meantime and refer to this chart for information about when it is necessary to seek medical attention.


Results from Testing Site at C.B. Smith Park

Due to the increase in volume, COVID-19 test results can take at least 7 days to be analyzed and released.

If Results are Positive

  • You will receive a call from a Memorial staff member and the results will be available in MyChart once finalized.
  • If we cannot reach you, and you do not have access to MyChart, please call us at 954-276-1500, Monday-Sunday, 8:30 am - 4:30 pm to receive your test result by phone.

If Results are Negative

  • You will receive an automatic call with the results.
  • You can find your test results in Memorial MyChart.

Documentation of COVID-19 Test Results

You can get a copy of your test results in three ways:

  1. MyChart: If you provided an e-mail address during the registration process, you will receive a link to register on Memorial MyChart where you can print your results. Please be aware that the print feature is not available on the app version, only through the browser.
  2. Quest Laboratory Portal: You can register directly with Quest Laboratory on their website. Quest is the company analyzing tests from C.B. Smith Park.
  3. COVID-19 Test Results Line: You can call Memorial Healthcare System’s COVID-19 test results line at 954-276-1500, Monday-Sunday, 8:30 am - 4:30 pm to request the test results be emailed or for any other testing-related questions.

Results from Testing While Seeking Medical Care at ER and 24/7 Care Center

Test results will be available 24-48 hours after testing.

If Results are Positive

  • You will receive a call from a Memorial staff member and the results will be available in Memorial MyChart 24 hours after the test results have been released by the testing center.
  • If we cannot reach you, and you do not have access to MyChart, please call us at 954-276-1500, Monday-Sunday, 8:30 am - 4:30 pm to receive your test result by phone.

If Results are Negative

  • You will receive an automatic call with the results. (We will try to reach you multiple times.) If we can’t reach you, we will leave a voice message.
  • You can find your test results in Memorial MyChart.

If you don’t have an active MyChart account you can find an activation code in your after-visit summary papers.  Click here to learn how to activate MyChart.

Documentation of COVID-19 Test Results

You can get a copy of your test results in two ways:

  1. MyChart: Please be aware that the Memorial MyChart print feature is not available on the app version, only through the browser.
  2. COVID-19 Test Results Line: You can call Memorial Healthcare System’s COVID-19 test results line at 954-276-1500, Monday-Sunday, 8:30 am - 4:30 pm to request the test results be emailed or for any other testing-related questions.

Additional assistance

For assistance with MyChart Click here.

To pre-register for testing at C.B Smith Park call 954-276-4680 to pre-register Monday-Friday, 7:30 am - 5:30 pm. Saturday-Sunday, 8:30 am - 5 pm.