Patients & Visitors

During this respiratory infection season, Memorial Healthcare System is taking necessary precautions to keep all patients, families and visitors at our hospitals safe. For this reason, we are making a few adjustments to our visiting policy, limiting our access points and implementing screenings.

Beginning March 18, 2020 at all Memorial Healthcare System hospitals:

No visitors are allowed, unless there is a special circumstance, starting March 18 at all Memorial hospital locations.

Exceptions include:

  • Spouse or significant other of a delivering mother at Memorial Regional Hospital, Memorial Hospital West and Memorial Hospital Miramar
  • One guardian with a pediatric patient at Joe DiMaggio Children's Hospital

Visitor Screenings

These will take place at the open security entrance of every entry point into the buildings. Below are a few examples of the screening questions:

  • Have you had a fever in the last 3 days?
  • Do you have a runny nose?
  • Do you have a fever or flu-like symptoms and other signs of illness?
  • Have you had exposure to a cold and flu or travel to the affected COVID-19 areas?

Commonly Asked Questions

Below are answers to commonly asked questions about visiting our healthcare facilities during this respiratory infection season. Memorial Healthcare System is taking necessary precautions to ensure the safety and well-being of our patients, families, visitors and staff. We believe in Patient- and Family-Centered Care, and our staff are empowered to partner and assist patients and families to help assure that your needs are met throughout the entirety hospital stay.

What should I expect when coming to Memorial Healthcare System for my scheduled appointment? 
  • If you do not have cold and flu symptoms, such as cough with a fever, you do not need to do anything before arriving at your scheduled appointment.
  • Please keep existing appointments unless directed otherwise. Patients face no additional risk in our hospitals and clinics. All of our hospitals and clinics remain open to serve the community.
  • We have transitioned most of our appointments to virtual visits through telehealth as well as telephone appointments to preserve the safety of our patients, staff, and physicians during the COVID-19 pandemic.
  • We will see patients who have acute care needs, such as urgent illnesses and injuries, or conditions that require monitoring.
  • When you get to our front door, a member of our staff will ask you a set of screening questions before you enter the building. It is very important that you follow their instructions.

Can I come to the hospital for testing?

  • Every person who wants to be tested at C.B. Smith Park Test Collection site must pre-register by calling 954-276-4680, 7 days a week from 7:30 am to 5:30 pm.
  • The pre-registration process will optimize capacity and make the entire process as efficient as possible.
  • Memorial Healthcare System hospitals are not testing sites for COVID-19.
  • Memorial Emergency Departments are evaluating patients at triage tents outside each hospital to determine if patients need to be tested following the CDC guidelines and the Florida Department of Health for testing.

What do I do if I have any symptoms that may be related to COVID-19?

  • Schedule a telehealth visit with a primary care physician through Memorial MyChart to get evaluated.
  • Use MemorialDocNow telehealth to get assessed for free up until April 30, 2020. Use code: MEMORIALCARES.

Can I visit a patient who is currently hospitalized at any Memorial Healthcare System hospitals?

  • If your relative is hospitalized here, and you have symptoms of fever or cough, please do not visit.
  • No visitors are allowed, unless there is a special circumstance, starting March 18 at all Memorial hospital locations.
  • Exceptions include the spouse or significant other of a delivering mother, or one guardian with a pediatric patient.
  • If you are receiving inpatient care at Memorial Healthcare System, please tell your household contacts to follow these guidelines. 

Can I bring siblings or other family members to my child’s appointment at any facility of Memorial Healthcare System? (Joe DiMaggio Children’s Hospital?)

  • No. A maximum of one primary caregiver can accompany a pediatric patient who has an appointment at any of our clinics.
  • Everyone else, including siblings of any age, may not visit.

What if I have some symptoms of the cold or flu, and we have an upcoming appointment at Memorial Healthcare System?

  • Call the clinic or place where you are having the appointment and tell us about your symptoms.
  • We will ask you additional questions and give you instructions for next steps.
  • COVID-19 may continue to spread in our community.
  • To keep our patients, families and staff from getting an infection, we have decided to limit the number of visitors entering our hospital.

What should I do if I am scheduled for a class or event at Memorial Healthcare System and its locations?

  • In an abundance of caution, all public classes have been cancelled.
  • If you are unsure about the status of your class or event, please contact the organizer or check the events page on our website.

Should medical students continue to report to rotations/internships?

  • Memorial Healthcare System is committed to protecting students’ health and safety, and the safety of our patients, their families, and the community.
  • In support of the CDC recommendations and the U.S. Presidential declaration of National Emergency in regards to the COVID-19 pandemic, MHS has decided to suspend all student rotations/internships.
  • This temporary pause will begin on Tuesday March 17, 2020 and continue until further notice.

My relative is currently receiving inpatient care at Memorial Healthcare System. What should I expect?

  • With the recent change to our visitor’s policy, we can only allow one primary caregiver.
  • Do not visit patients in the hospital if you have signs/symptoms of sore throat, fever, chills, cold, cough, nausea, vomiting, or diarrhea.
  • The clinical staff and providers at Memorial Healthcare System are trained on the identification, isolation and treatment of this and other infectious diseases.
  • If you are receiving inpatient care at Memorial Healthcare System, please tell your household contacts to follow these guidelines.

Is the Outpatient Therapy Department open?

The Outpatient Therapy Department will temporarily close starting Sunday, March 29, 2020 until further notice due to the most recent Centers for Disease Control and Prevention’s COVID-19 (coronavirus) response recommendations. For questions, please call the Outpatient Therapy department location listed below, leave a message, and you will be contacted as soon as possible.

The following services are not affected by the temporary closure:

  • Cardiac Rehab
  • Pulmonary Rehab