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Advance Registration for Scheduled Services
Memorial will call you prior to your scheduled service. If you are not home, we will attempt to leave a message for you to call us. We will verify your mailing address, emergency contacts, and insurance information. We will also attempt to obtain authorization information, if needed for your service. Please note that we will not be able to perform your service if we are unable to obtain an authorization. We will also ask that you pay your co-payment and/or deductible so that the day of your service can be focused on your healthcare needs.
Services that Require Prior Authorization
If your insurance plan has requirements for obtaining an authorization for diagnostic testing or procedures, we will need the authorization before you can receive your service. You must assist your physician and your insurance company to obtain this information. We will call your physician to confirm whether or not the authorization has been obtained. If we do not receive an authorization, your procedure will be rescheduled.
Outpatient Oncology Services
Memorial Cancer Centers are hospital-based centers. This means that you may receive a separate bill from the hospital and from your physician for service on the same day. This occurs if you see your physician and receive any additional services, such as a treatment or lab services on the same day. If you have any additional questions about Memorial's Cancer Centers please call (954) 844-9712.
Day of Appointment
For safety reasons, Memorial requires valid photo identification, such as a driver's license, on the day of service to correctly identify you. We also require all adult visitors to have photo identification. Security will print a photo pass that will allow your visitors to be with you during your service.
We will request any missing or necessary documentation and co-payments at this time. Your service will be rescheduled if we cannot confirm an authorization with your physician, if the physician's prescription is not valid, or if you did not pay the required deposit if you are uninsured.
Non-Contracted Health Plans
Memorial may not be part of your insurance network. If you have a Health Maintenance Organization (HMO) (either through your employer, Medicare, or Medicaid) that we are not contracted with, we will be unable to schedule any appointments. You will need to go to a participating hospital and your insurance plan will be able to tell you which hospital is in your network.
If you are part of a Preferred Provider Organization (PPO) that we are not contracted with you will have a higher deductible and co-payment than you would at a participating hospital. You must call your employer or insurance company to determine if Memorial is in your network.
Patients without Insurance
Memorial has many financial assistance programs available to residents of the South Broward Hospital District. Scheduled services are not an emergency and require payment arrangements to be made prior to scheduling the service. We will work with you to determine the program that best fits your current financial needs. Visit our financial assistance section for more information.
South Broward Community Health Services Patients
Memorial has five South Broward Community Health Services locations for uninsured patients. These centers provide physician services for South Broward residents at a sliding fee schedule based upon your family income level. Please call (954) 985-1551 to schedule an appointment to see if you qualify for this program.
South Broward Community Health Services patients are required to pay their co-payment at the time of any scheduled service.
Your bill from Memorial is for the service(s) performed in our facility. It does not include any physician services. You will receive separate bills for physician services, which includes, but is not limited to, emergency room physicians, pathologists, radiologists, anesthesiologists, your attending physician, and any consulting physicians. Memorial cannot guarantee that these physicians are part of your insurance network.
Some of our health care providers may not accept the same insurance or HMO plans as our hospital system. You may request a personalized estimate of charges from our hospital and your health care providers by contacting each health care provider to see if they accept your insurance or HMO.