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Standard Four: GOOD COMMUNICATORS

Always Utilize Effective Communication

Communicate to better advocate the needs of others.

  • Listen carefully to patients' and families' concerns
  • Encourage patients and families to provide information to facilitate decision making
  • Avoid use of medical or clinical jargon when possible
  • Offer assistance to ensure understanding and facilitate learning
  • Keep patients and families informed
  • Coordinate and integrate care and services for the patients at hand-offs to minimize inconvenience and maximize safety

Communicate with others to ensure that you have all the information needed to provide the best care, timely responses and a clear understanding.

  • Share knowledge in a collegial manner
  • Acknowledge and respond to all messages promptly and professionally
  • Communicate concerns and suggestions in an open and honest manner
  • Take immediate action for service
    recovery*
  • "See it, say it, fix it." If you see a problem, speak up and make sure the problem is fixed