Text size:

Our Goal: To Be Number One In The Nation In Customer Satisfaction

Our Customers Are:

"Every patient (inpatient or outpatient) who enters our doors."
Our patients must always be secure in the fact that we will respect their privacy and dignity while providing them with the very best care.

Our Customers Are:

"Everyone who cares for those to whom we provide care."
The friends and families of our patients look to us to care for those they love, as we would care for our own loved ones.

Our Customers Are:

"The Physicians."
Our physicians trust us to provide sound and thorough clinical care to their patients.

Our Customers Are:

"Every member of the healthcare team within Memorial Healthcare System."
All those who are a part of our healthcare team and our professional family rely on us to perform our duties and responsibilities in a conscientious manner while providing the highest level of customer satisfaction.

Our Customers Are:

"Everyone and Everywhere."
There is a customer on the other end of every phone call we answer and with every encounter that we have with the public.

The community views us as an extension of our organization. Our customers also include payers, suppliers, creditors, government and taxpayers.

Definition of A Customer:

"Our customers are why we are here."
The members of the healthcare team at Memorial Healthcare System strive to impart a sense of service to all of our customers.

In the eyes of our customers, we must be
"Simply the Best."