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2011 Excellence in Patient Care Awards Recognize Memorial Hospital Miramar and Joe DiMaggio Children's Hospital

Memorial Hospital Miramar and Joe DiMaggio Children's Hospital, facilities of Memorial Healthcare System, have earned 2011 Excellence in Patient Care Awards from Studer Group®, a national healthcare consulting firm.

Memorial Hospital Miramar

Memorial Hospital Miramar

Joe DiMaggio CHildren's Hospital

Joe DiMaggio Children's Hospital

"We are honored to receive this recognition from Studer Group. It reflects our systemwide commitment to safety, quality and service, and our collective efforts to achieve extraordinary patient and physician satisfaction," says Frank V. Sacco, President and CEO of Memorial Healthcare System.

Memorial Hospital Miramar won the prestigious Excellence in Patient Care Award for Pain Control based on very high scores in each of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey categories. HCAHPS is a national standardized survey tool used to measure adult inpatient perception of the quality of care they receive at a given acute care hospital. Memorial Hospital Miramar received its award in the 100-to-249-bed category for having the best responses to several HCAHPS questions relating to pain management and medication.

"The relationship between pain control and healing is well-documented," says Quint Studer, Founder of Studer Group. "All hospitals know what to do, but they don't all know how to do it effectively. It's about alignment, consistent action and accountability."

In addition, Excellence in Patient Care "Special Category" Awards went to Memorial Hospital Miramar and Joe DiMaggio Children's Hospital. To be eligible for these specialty awards, an organization must demonstrate outstanding performance in patient care and be nominated by Studer Group coaches. Winners were selected by a panel of senior leaders based on achievement, improvement and overall outstanding performance.

  • Memorial Hospital Miramar
    - Physician Satisfaction Category
    - Outpatient Services Category
  • Joe DiMaggio Children's Hospital
    - Physician Satisfaction Category

The national Excellence in Patient Care Awards will be presented in October during the annual What's Right in Health Care® conference in Chicago.